Returns, exchanges, and product issues.

Customers may return eligible products within seven (7) days of delivery where the product was purchased through the Switchy website, is unused, is in its original condition, and is returned in its original packaging.

All accessories, manuals, and components must be included. The product must not be damaged, altered, installed, wired, programmed, modified, or used.

Where a return is requested under the Consumer Protection Act cooling-off provisions for online purchases, Switchy may charge a reasonable return fee where permitted by law. Shipping and courier charges may not be refundable unless the return is due to an error by Switchy.

If a product is defective, unsafe, or fails to perform as reasonably expected, customers may return the product within six (6) months of delivery in accordance with Section 56 of the Consumer Protection Act.

After inspection and confirmation of the defect, the customer may be entitled to repair, replacement, or refund of the purchase price. This applies in addition to any manufacturer warranty.

Delivery shortages, visible damage, tampering, or courier-related issues should be reported within forty-eight (48) hours of delivery. Photos of the packaging and product may be required to assist with the investigation.

If Switchy delivers the wrong product or a product materially different from what was ordered, please notify us within seven (7) days of delivery.

Switchy will check the order and, where appropriate, arrange collection of the incorrect product and either deliver the correct product, replace the product, or issue a refund.

Switchy will carry the reasonable shipping costs associated with returns caused by an error by Switchy.

Products specially ordered, custom manufactured, configured, programmed, or customised for a customer may not qualify for refund or exchange unless defective.

Software licences, activation keys, digital products, downloadable content, subscription services, or cloud services are generally not returnable once activated, accessed, downloaded, or used.

Products damaged through misuse, neglect, improper installation, unauthorised modification, power surges, lightning, water ingress, abuse, or use outside manufacturer specifications may not qualify for return, exchange, or refund.

Products that have been physically installed, permanently mounted, wired into electrical systems, or altered from their original sale condition may not qualify unless a valid defect claim exists.

Customers are responsible for checking compatibility with existing systems before purchasing.

Returns based only on incompatibility, incorrect product selection, buyer remorse, or failure to verify technical requirements may be subject to approval at Switchy's discretion and may attract a reasonable handling or restocking fee where permitted by law.

Approved refunds will be processed using the original payment method where reasonably possible. Processing times may vary depending on the payment provider, banking institution, and payment method used.

Products eligible for exchange may be exchanged for the same product, an alternative product of equal value, or a product of greater value where the customer pays the price difference.

All exchanges are subject to stock availability.

To request a return, exchange, warranty claim, or refund, contact Switchy through the Contact Us page or email sales@switchy.co.za.

Please include your order number, customer name, product details, a description of the issue, and supporting photographs where applicable.

Switchy may inspect returned products before approving any repair, replacement, exchange, or refund request.