How Switchy handles your information.

This Privacy Policy explains how Switchy collects, uses, discloses, stores, and protects personal information when you use our website, create an account, buy products, request support, subscribe to services, or otherwise interact with Switchy.

By using the Switchy website, placing an order, creating an account, or contacting us, you consent to the collection and processing of personal information as described in this policy.

We may collect personal information such as your full name, email address, telephone number, physical and delivery address, billing information, company information where applicable, and account login details.

We may collect transaction information such as order history, payment information, subscription details, product registrations, warranty claims, and customer support records.

We may also collect device and technical information such as IP address, browser type, operating system, device identifiers, application version information, and website usage information.

Where applicable, Switchy products or software may collect smart device and energy-related information such as device status, energy usage, solar production, battery status, automation schedules, device configuration settings, system performance metrics, error logs, and diagnostic information. This information is collected to provide, improve, support, and optimise the relevant services.

We may use personal information to process orders and payments, deliver products and services, create and manage customer accounts, provide technical support, administer subscriptions, respond to enquiries, and communicate important service notices or updates.

We may also use information to monitor system performance, improve products and services, comply with legal obligations, detect fraud, reduce security risks, and maintain accurate business records.

Where you have given consent, we may use your information for marketing communications about products, promotions, updates, or services.

Switchy processes personal information where processing is necessary to perform a contract with you, where processing is required by law, where you have provided consent, or where processing is necessary for legitimate business interests that do not override your rights.

Examples include fulfilling an order, arranging delivery, handling a support request, keeping legally required records, protecting the website, or improving the services we provide.

We may share personal information with payment service providers, courier and delivery companies, cloud hosting providers, software and infrastructure providers, technical support service providers, professional advisers, and regulatory authorities where legally required.

Switchy does not sell personal information to third parties. Third-party service providers are expected to process personal information in accordance with applicable privacy and security requirements.

Certain service providers or cloud platforms used by Switchy may store or process information outside South Africa.

Where international transfers occur, Switchy will take reasonable steps to ensure that appropriate safeguards are in place to protect personal information in accordance with POPIA.

The Switchy website may use cookies and similar technologies to improve website functionality, remember user preferences, analyse website traffic, improve user experience, and support security or fraud-prevention measures.

You can manage cookie preferences through your browser settings. Disabling cookies may affect some website functionality.

Personal information is retained only for as long as reasonably necessary to fulfil the purpose for which it was collected, comply with legal obligations, resolve disputes, enforce agreements, and maintain business records.

When information is no longer required, it will be securely deleted, destroyed, anonymised, or de-identified where appropriate.

Switchy implements reasonable technical and organisational measures to protect personal information against unauthorised access, unauthorised disclosure, loss, destruction, misuse, and alteration.

While reasonable measures are taken, no internet-based service or electronic storage system can be guaranteed to be completely secure.

Subject to applicable law, you may request access to your personal information, request correction of inaccurate information, request deletion where legally permissible, object to certain processing activities, withdraw consent where processing is based on consent, or lodge a complaint with the Information Regulator of South Africa.

Questions about privacy can be sent through the Contact Us page or to sales@switchy.co.za.

Customers may opt in to receive marketing communications about Switchy products, promotions, updates, and services.

You may unsubscribe from marketing communications at any time using the unsubscribe link provided in our communications or by contacting us directly. Operational communications relating to orders, subscriptions, security notices, or service updates may still be sent where necessary.

Switchy products and services are not directed toward individuals under the age of 18.

We do not knowingly collect personal information from minors without appropriate legal consent.

Smart home devices, automation systems, and energy management platforms may generate operational and usage data needed for functionality, diagnostics, maintenance, analytics, and support.

Switchy will not use this information for unrelated purposes without appropriate consent or another lawful basis.

Switchy may update this Privacy Policy from time to time. Any changes will be published on the website and become effective upon publication unless otherwise stated.

Continued use of the website or services after publication means the updated policy applies from that point forward.

If you believe your personal information has been processed unlawfully, you may lodge a complaint with the Information Regulator of South Africa.

Information Regulator website: https://www.justice.gov.za/inforeg/

Information Regulator email: POPIAComplaints@inforegulator.org.za