Warranty support for products bought from Switchy.

Some products may carry a manufacturer or supplier warranty. Where this applies, the warranty period, coverage, and process may differ by product type.

Switchy will assist customers with warranty-related queries for products bought through the Switchy shop, subject to inspection, supplier terms where applicable, and the condition of the product.

If a product is defective, unsafe, or fails to perform as reasonably expected, customers may return the product within six (6) months of delivery in accordance with Section 56 of the Consumer Protection Act.

Once the product has been inspected and the defect is confirmed, the remedy may be repair, replacement, or refund of the purchase price, depending on the circumstances and the applicable law.

This statutory right applies in addition to any manufacturer warranty that may apply to the product.

Some Switchy products may be specially ordered, configured, programmed, customised, installed, wired, or otherwise prepared for a specific customer or use case.

Warranty handling for these products may depend on the nature of the product, the work performed, the supplier terms, and whether the issue is caused by a product defect, installation issue, misuse, or later modification.

If you contact us about a possible warranty issue, include your order number, product name, a description of the problem, and clear photos or videos where relevant.

Please include details of how the product was installed or used, when the issue started, and whether any changes, wiring, configuration, firmware, or environmental events occurred before the problem appeared.

Warranty coverage may not apply where damage is caused by misuse, incorrect installation, unauthorised modification, power surge, lightning, water ingress, or use outside the product specifications.

Products that have been opened, altered, rewired, permanently installed, modified, abused, or damaged after delivery may require inspection before any warranty remedy can be considered.

Please do not install, modify, open, rewire, or continue using a product that appears faulty if doing so may cause further damage or make inspection difficult.